Privacy Policy

1. Introduction

Libarray LLP (“Libarray”, “we”, “us”, “our”) operates a mobile application and website that help students discover and book study seats at partner libraries. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what choices you have.

By using the Libarray app or website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information you give us directly

Account information: name and phone number (collected during OTP-based signup).
Profile information: any details you choose to add to your profile.
Booking information: the library, seat, shift, and dates you book.
Payment information: we do not store your card, UPI, or net banking details ourselves. Payments are processed by our payment partner, Razorpay, which is PCI-DSS compliant. We receive confirmation of payment success/failure and a transaction reference, not your raw payment credentials.
Communications: if you contact us at contact@libarray.com, we retain that correspondence to respond to you and improve our service.

2.2 Information collected automatically

Location data: used only while the app is open and in use, to show libraries near you. We do not track your location in the background. You can deny location permission; the app will still work, but nearby-library sorting will not.
Device and usage data: device type, operating system, app version, and how you interact with the app, collected for debugging and improving the product.
Camera access: used only to scan your digital pass QR code at check-in. We do not access your camera roll, photos, or record any images or video.
OTP verification: we verify your phone number using a one-time password sent by SMS. This is handled through a secure verification process and does not involve reading the general content of your text messages or inbox.

2.3 Information from third parties

Confirmation of payment status from Razorpay.
Delivery status of OTP messages from our SMS provider.

2.4 Account Credits (“Credits”)

If you hold Credits in your Libarray account (for example, from a refund), these Credits:

Have no cash value and cannot be withdrawn, transferred, or exchanged for money.
Can only be used to pay for bookings within the Libarray app.
Are recorded against your account for transparency, but do not constitute a deposit, wallet, or financial instrument in the regulatory sense.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account.
Process bookings and payments.
Send OTPs, booking confirmations, and check-in passes.
Notify you about your bookings, library updates, or changes to our service.
Improve and troubleshoot the app.
Comply with legal obligations, including tax and payment-related record-keeping.

We do not sell your personal information to third parties.

We share information only where necessary to provide the service:

With the library you book with — your name and booking details, so they can confirm your seat and verify you at check-in. Libraries do not receive your full payment details.
With our payment partner, Razorpay — to process your payment. Razorpay’s own privacy policy governs how they handle payment data.
With our SMS/communication provider — to deliver OTPs and notifications.
With law enforcement or regulators — where required by applicable law, court order, or government request.
In a business transfer — if Libarray is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to confidentiality commitments consistent with this policy.

5. Data Storage and Security

We store your data on secure cloud infrastructure with access controls in place. While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and accounting obligations, or to resolve disputes.

7. Your Rights

You may:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Delete your account directly within the app, via Profile > Account Settings > Delete Account. Deleting your account removes your personal information from active use, except where we are required to retain certain records (such as transaction and tax records) to comply with legal, tax, or accounting obligations.
Alternatively, request deletion by emailing contact@libarray.com.
Library Partners should request account deletion by emailing contact@libarray.com. We will action the request once any pending bookings or dues have been settled.

Where we retain any information after account deletion for legal or regulatory reasons, we retain only what is necessary, for only as long as necessary.

8. Children’s Privacy and Age Requirement

Libarray is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18 without verifiable parental or guardian consent, as required under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), which defines a “child” as anyone under 18 and requires verifiable parental consent before processing a child’s personal data.

If we learn that we have collected personal information from someone under 18 without appropriate consent, we will take steps to delete that information.

9. Cookies (Website)

Our website (libarray.com) does not use tracking cookies or collect personal data at this time. If this changes (for example, if we add analytics), this policy will be updated accordingly.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for Libarray LLP is:

Name: Sunakshi
Email: contact@libarray.com
Address: Flat No. 06, Om Towers, Gali Number 2, Uttam Nagar, New Delhi, South West Delhi, Delhi – 110059

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the app. Continued use of Libarray after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at: contact@libarray.com